Answers to Common Questions
Auto-Replenishment is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive 15% off every order and 20% off every 3rd order
You always have complete control over your Auto-Replenishment orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting My Auto-Replenishment located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the “Add this to my order on:” button. When you click this button, you will have the option to add the item as one time only or as a Auto-Replenishment item.
Joining Auto-Replenishment is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Auto-Replenishment option for your desired product, select your preferred shipment frequency and then check out as normal.
After you join Auto-Replenishment, you will receive an email confirming your Auto-Replenishment order. This email will include a link to access the My Auto-Replenishment section in your account where you can manage your future orders, Auto-Replenishment items and account information.
We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
Your very next scheduled orders will be listed in the My Auto-Replenishment section of My Account.
To review or modify your Auto-Replenishment account information, visit My Auto-Replenishment located within your account.
To change your shipping address for an order, click the Edit link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all Auto-Replenishment and future orders unless otherwise noted.
To change your billing address for an order, click the Edit link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all Auto-Replenishment and future orders.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit My Auto-Replenishment section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
Once you’ve joined, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a Auto-Replenishment order by visiting the My Auto-Replenishment section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date:
To change your next order date, please visit the My Auto-Replenishment section within your account and click the Change Date button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Auto-Replenishment order.
Skip a delivery:
To skip a Auto-Replenishment order, please visit the My Auto-Replenishment section within your account and click the Skip Order button to the right of the upcoming order date to skip the entire order.
Change shipment frequency:
To modify the delivery frequency for a Auto-Replenishment item, please visit the My Auto-Replenishment section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to “every”. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
Send an order now:
To send a Auto-Replenishment order now, please visit the My Auto-Replenishment section within your account and click the Send Now button to the right of the upcoming order date to send the entire order.
Cancel or Pause Auto-Replenishment item:
To cancel a Auto-Replenishment item, please visit the My Auto-Replenishment section within your account and click the “Cancel Subscription” link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the Stop Auto-Replenishment button, your replenishment will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
All Auto-Replenishment orders require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.