Shipping & returns
Shipping rates, return policies & more.
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Payment methods, tax, intl. orders, & more.
Answers to our most common questions.
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SHIPPING & RETURNS
Shipping Methods and Rates
Every customer enjoys FREE STANDARD SHIPPING with orders of $65 or more. Free Shipping applies to Standard Ground shipping orders only.
Armani-Beauty.ca ships via Canada Post to Canadian addresses only. We do not ship outside of the Canada at this time.
1. Canada Post Expedited Shipping (2-9 business days)
$7.95 shipping cost
2. Canada Post Xpresspost
$9.95 shipping cost
3. Canada Post Priority
$14.95 shipping cost
Delays may occur in the case of extreme weather or if shipping to remote areas. Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through Xpresspost or Priority service. Orders containing hazardous materials will be shipped through Expedited service. Take note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders containing Hazardous Materials (sprays-alcohol).
View Order Status
We process orders Monday through Friday in the order in which they are received.
To check the status of your order, please use the tracking number included in your shipping confirmation email. For questions regarding your order, please call us at 1-844-814-7110 or email us at Customer Service and we would be happy to assist you.
Change or Cancel an Existing Order
Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. As long as the package remains unopened, Canada Post should not charge to return the package to us. If your package was already delivered, you may request to return the unopened box to us at your local post office, free of charge. If the box has been opened and/or repackaged, you will need to pay return shipping. Please note we would not reimburse these shipping fees in that event.
To return an order, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to:
L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed.
We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. Assuming that the item(s) returns to us, a refund will be processed.
If you are not completely satisfied with your Armani-Beauty.ca purchase, we will be happy to accept a return within 30 days of delivery. Returns are not permitted after the allowable return period.
Please follow these steps:
UNOPENED AND UNUSED
1. Pack the items along with a copy of your invoice. 2. Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani, Door 31-32
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.
OPENED OR USED
Please contact 1-844-814-7110 Monday to Friday from 9AM to 5PM EST, or by email firstname.lastname@example.org. It will be our pleasure to indicate how to proceed.
We regret that we do not ship outside Canada at this time.
International Credit Card Payments
Consumers using international credit cards issued in CANADA, CHINA, BRAZIL, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in Canada. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Contact us at Armani Canada, 1500 Boulevard Robert-Bourassa, Bureau 600, Montréal, Québec, H3A 3S7 or by email to email@example.com.