FREQUENTLY ASKED QUESTIONS

Answers to common questions

Nos réponses concernant le COVID-19

Commandes en ligne
En tant que manufacturier et distributeur de produits d’hygiène et de soins personnels, Armani beauty, et sa compagnie mère L’Oréal Canada, avons été classifiées dans la catégorie de soins sanitaires essentiels par les autorités gouvernementales.

En plus de cette autorisation, le gouvernement permet toujours le commerce électronique, la façon la plus sécuritaire de se procurer des produits dans le contexte actuel. Ainsi, nous continuons de vendre et de distribuer nos produits à nos consommateurs de cette façon, via notre propre site internet ou les sites de nos partenaires d’affaires.

Soyez assurés que nous avons mis en place toutes les mesures de sécurité requises dans tous nos établissements, incluant notre usine et notre centrale de distribution, afin d’assurer la sécurité et la santé de tous. L’équipe qui prépare les commandes en ligne travaille actuellement en rotation pour permettre la distanciation sociale, ce qui pourrait entrainer des délais dans l’envoi et la réception de votre commande.

Notre priorité numéro un est toujours le bien-être de nos employés et de leurs familles, de nos consommateurs et de nos communautés.

Nous vous remercions de votre compréhension et soutien durant cette période difficile.

Notre programme de solidarité
En collaboration avec sa compagnie mère L’Oréal Canada, Armani beauty est fière de jouer un rôle actif dans le ralentissement de la propagation du COVID-19. Notre usine de Montréal produit désormais du gel désinfectant hydro-alcoolisé qui sera distribué dans les hôpitaux tels que le Centre Hospitalier de l’Université de Montréal (CHUM) et le Centre Universitaire de Santé McGill (CUSM) ainsi qu’à d’autres organismes caritatifs dans le besoin. Ce programme de solidarité a pour but de supporter nos professionnels de la santé qui sont aux premières lignes dans la lutte contre le coronavirus. C’est notre façon de les remercier pour le travail essentiel qu’ils effectuent pour notre bien-être collectif.

Pour en savoir plus sur notre programme de solidarité :http://www.newswire.ca/en/releases/archive/March2020/25/c2541.html

Does your company test on animals?

No. Giorgio Armani does not use animals to test its products, and does not have animal testing conducted by anyone else to support our product safety review. Instead, Giorgio Armani ensures product safety through L'Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Others, completely independent of L'Oréal and outside the direction or control of L'Oréal, might do animal testing pursuant to their local requirements.

For complete information on this subject, please click here .

Why has my favorite product been discontinued?

We apologize for discontinuing your favorite Giorgio Armani product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

How is product safety testing conducted?

Consumer safety has always been top priority at Giorgio Armani. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing and engineering. To ensure the safety of all products brought to market by Giorgio Armani, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

Giorgio Armani employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging and cellular biology.

All Giorgio Armani products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

Can I continue to receive news at a new e-mail address?

If you are a registered member of armani-beauty.ca, you can easily change any of your personal information on armani-beauty.ca by signing in, clicking on "My Account" and following the onscreen instructions.

Can I receive samples for a large group?

We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with armani-beauty.ca today to begin enjoying all of the benefits of being a registered member.

If you desire to "try before you buy," please know that it is our policy to accept returns or exchanges. If for any reason you are not satisfied with a product purchased at armani-beauty.ca, simply return the unused portion to us for refund.

Can I use a foreign credit card?

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the CANADA. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Should you have additional questions or concerns, email us, under "My Question" choose Online Orders. Or, call us toll-free at 1-844-814-7110, Mon - Fri, 9 am to 5 pm EST. A Giorgio Armani Representative will be happy to assist you.

SERVICE À LA CLIENTÈLE

Pour toute question, veuillez nous joindre à Armani Canada, 1500 Boulevard Robert-Bourassa, Bureau 600, Montréal, Québec, H3A 3S7 ou par courriel à dgcontactgiorgioarmani@info-ccc.com.