Shipping & Returns
Our distribution center will be closed from October 22nd to October 26th for our inventory update. Consequently, we cannot guarantee that any order placed after October 21st will ship before this closure. Orders that did not ship before the closure of our distribution center will be handled as soon as our operations resume on October 27th in the order in which they have been received.
Our consumer care teams will not be able to cancel orders, this is the reason why we have added disclaimers in our cart.
In uncertainty, we invite you to communicate with one of our representatives using our chat service.
In the event of a Canada Post strike, we’re doing our best to keep your orders moving by partnering with alternative delivery carriers. While we aim to minimize disruptions, some delays may occur, especially outside major urban areas.
At this time, Express and Priority shipping services will be temporarily unavailable, and we’re unable to deliver to P.O. boxes. Some remote regions, including the Northwest Territories, Yukon, and Nunavut, may also be temporarily inaccessible.
We truly appreciate your patience and understanding as we work to deliver your order as smoothly as possible.
Orders are typically processed within 1–2 business days. Please note that preparation times may be longer during peak periods and promotional events.
Shipping takes place Monday through Friday, excluding Canadian federal holidays.
We understand how frustrating it can be when your order shows as delivered but hasn’t arrived. If this happens, we recommend first checking with anyone who might have accepted the package on your behalf, such as household members, neighbors, your building’s front desk, or mailroom. You may also want to contact your local carrier, as they can often provide additional delivery details.
Please note that once a package is marked as delivered by the carrier, we are not liable for lost or stolen items. We always recommend choosing a secure delivery location to help prevent issues.
Yes, some products such as aerosols and alcohol-based items like fragrances, liquid cleansers, and toners are classified as regulated materials and must be shipped via Standard Shipping due to air transport regulations.
If your order contains any of these items, Standard Shipping will automatically be applied at checkout to ensure safe and compliant delivery.
Please ensure all shipping details are correct when placing your order, as we are not responsible for packages delivered to an incorrect address provided at checkout.
Once an order has been processed, we are unable to make changes to the shipping information.
If the package is returned to our distribution center through the standard return process, a refund will be issued.
We offer a 100% Satisfaction Guarantee on all Giorgio Armani purchases. If you're not completely satisfied, you may return your product(s) within 30 days of delivery for a full refund.
Important Notes:
All promotional items, including free samples and gifts with purchase, must be returned with your order.
How to Return:
Download and complete the return form.
Pack the item(s) and return form—ideally in the original packaging.
Send the package prepaid via Canada Post to:
L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani
Door 31-32
Saint-Laurent, QC
H4S 2B9
Please allow up to 14 business days from the date your return was delivered for us to complete the refund process.
To return an opened and used order, please send us a message or begin a chat with one of our representatives. It would be our pleasure to assist you and indicate how to proceed.
