FREQUENTLY ASKED QUESTIONS

Answers to common questions

Our response to COVID-19

Online Orders
Armani Beauty, along with parent company L’Oréal Canada, is a manufacturer and distributor of hygiene and personal care products, as well as hand sanitizing (hydroalcoholic) gel. As such, we have been classified by government officials under the category of essential sanitary products.

As a complement to this authorization, the government is allowing online commerce to continue as it is the safest way for consumers to buy in the current context. As such, we continue to sell and distribute our products to consumers through this channel, via our own website, as well as retailer partners.

We have also put in place strict security and health protocols in all our facilities, including our manufacturing plant and warehouse, to ensure the safety of all. Our warehouse team currently processing online orders work in alternate shifts to practice social distancing guidelines, which may slightly affect shipping time.

Our number one priority remains the wellbeing of our employees and their families, our customers and our communities.

We appreciate your understanding and support during these difficult times.

Our solidary plan
As the effects of COVID-19 continue to disrupt communities around the world, we are proud to contribute to the fight against coronavirus in our hometown. We have shifted the production of our Montreal plant to include the manufacturing of hand sanitizing (hydroalcoholic) gel, which will be donated to hospitals such as the Centre Hospitalier de l’Université de Montréal (CHUM) and McGill University Health Center (MUHC) as well as other health and charitable organizations in need. This program aims to support healthcare professionals, who are on the front-line in the fight to curb the spread of COVID-19. It’s our way of thanking them for their hard work.

For more information on our solidary plan: http://www.newswire.ca/en/releases/archive/March2020/25/c2541.html

Does your company test on animals?

No. Giorgio Armani does not use animals to test its products, and does not have animal testing conducted by anyone else to support our product safety review. Instead, Giorgio Armani ensures product safety through L'Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Others, completely independent of L'Oréal and outside the direction or control of L'Oréal, might do animal testing pursuant to their local requirements.

For complete information on this subject, please click here .

Why has my favorite product been discontinued?

We apologize for discontinuing your favorite Giorgio Armani product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

How is product safety testing conducted?

Consumer safety has always been top priority at Giorgio Armani. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing and engineering. To ensure the safety of all products brought to market by Giorgio Armani, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

Giorgio Armani employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging and cellular biology.

All Giorgio Armani products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

Can I continue to receive news at a new e-mail address?

If you are a registered member of armani-beauty.ca, you can easily change any of your personal information on armani-beauty.ca by signing in, clicking on "My Account" and following the onscreen instructions.

Can I receive samples for a large group?

We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with armani-beauty.ca today to begin enjoying all of the benefits of being a registered member.

If you desire to "try before you buy," please know that it is our policy to accept returns or exchanges. If for any reason you are not satisfied with a product purchased at armani-beauty.ca, simply return the unused portion to us for refund.

Can I use a foreign credit card?

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the CANADA. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Should you have additional questions or concerns, email us, under "My Question" choose Online Orders. Or, call us toll-free at 1-844-814-7110, Mon - Fri, 9 am to 5 pm EST. A Giorgio Armani Representative will be happy to assist you.

CUSTOMER SERVICE

Contact us at Armani Canada, 1500 Boulevard Robert-Bourassa, Bureau 600, Montréal, Québec, H3A 3S7 or by email to dgcontactgiorgioarmani@info-ccc.com.