FREQUENTLY ASKED QUESTIONS

Answers to common questions

Does your company test on animals?

No. Giorgio Armani does not use animals to test its products, and does not have animal testing conducted by anyone else to support our product safety review. Instead, Giorgio Armani ensures product safety through L'Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Others, completely independent of L'Oréal and outside the direction or control of L'Oréal, might do animal testing pursuant to their local requirements.

For complete information on this subject, please click here .

Why has my favorite product been discontinued?

We apologize for discontinuing your favorite Giorgio Armani product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

How is product safety testing conducted?

Consumer safety has always been top priority at Giorgio Armani. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing and engineering. To ensure the safety of all products brought to market by Giorgio Armani, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

Giorgio Armani employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging and cellular biology.

All Giorgio Armani products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

Can I continue to receive news at a new e-mail address?

If you are a registered member of giorgioarmanibeauty-usa.com, you can easily change any of your personal information on giorgioarmanibeauty-usa.com by signing in, clicking on "My Account" and following the onscreen instructions.

Can I receive samples for a large group?

We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with giorgioarmanibeauty-usa.com today to begin enjoying all of the benefits of being a registered member.

If you desire to "try before you buy," please know that it is our policy to accept returns or exchanges. If for any reason you are not satisfied with a product purchased at giorgioarmanibeauty-usa.com, simply return the unused portion to us for exchange or refund.

Can I use a foreign credit card?

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Should you have additional questions or concerns, email us, under "My Question" choose Online Orders. Or, call us toll-free at 1-877-ARMANI-3 (1-877-276-2643), Option #2, 8 am to 12 am EST Mon - Fri, 10 am to 7 pm EST Sat & Sun. A Giorgio Armani Representative will be happy to assist you.

CUSTOMER SERVICE

Contact us at Armani Canada, 1500 Boulevard Robert-Bourassa, Bureau 600, Montréal, Québec, H3A 3S7 or by email to dgcontactarmani@info-ccc.com